The Infrastructure Specialist is an integral part of the IT Department who oversees the day-to-day operation, support, and implementation of technology that supports both the Corporate and Restaurant Technology. This position will also act as an escalation point to technology vendors supporting systems.  This position will provide technical and operational guidance for new technologies being evaluated for the organization’s environment.     -

The Human Resources Manager is responsible for oversight of the employee relations functions. This role handles escalated employee relations issues. The Human Resources Manager will work collaboratively with Restaurant Operations Leaders and all Restaurant Support Center stakeholders to lead, direct, and develop policies and activities that support the HR function within the organization.  The Manager, Human Resources is also responsible for the review of employment statutes and implementation of labor law compliance programs supported and...

The Director of CRM and Loyalty leads a team responsible for the development and execution of omni-channel, data-driven strategies and programs that drive annual revenue and restaurant traffic growth. This role serves as the organization’s subject matter expert on direct marketing trends, best practices, and technologies, ensuring compliance with Privacy, Information Security, and Data Governance. It involves driving thought leadership for the adoption of journey best practices, emerging communication formats, and technology solutions. Collaborating with the Chief Marketing Officer, this role develops, optimizes, and executes the brand’s vision for direct and digital...

The Instructional Designer is responsible for assisting in the development, maintenance, and evaluation of training programs and performance improvement tools through collaboration with peers and subject matter experts. This role will have the unique opportunity to assist with designing new learning programs to support both hourly positions and manager training in a modular, blended learning format to implement via Crunchtime TalentLink, our Learning Management System.  The Instructional Designer will create various types of user training tools including facilitator, participant...

The IT Services Manager, as a member of the IT Services department, will lead the development, implementation, and continual improvement of processes such as Incident, Problem, Change, and Configuration Management. As the primary advocate for restaurant managers and end-user support within the IT organization, the Service Manager will work closely with the Applications, infrastructure, and departmental IT management teams to establish processes and service level objectives that assure restaurant system issues are resolved and user concerns are addressed consistent with defined service level expectations. The IT Service Manager will establish standards of performance, training & development...