ESSENTIAL REQUIREMENTS & KEY RESPONSIBILITIES

• Create innovative, visual, job aids, participant materials, and facilitation guides for all hourly, management, director level, and above positions, using InDesign, Photoshop, Illustrator, Premier Pro, and Acrobat.
• Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.
• Collaborate with and interview subject matter experts and cross-functional teams to design, develop & maintain training/rollout materials as needed.
• Partner with subject matter experts to identify training needs through root cause and performance gap analysis.
• Clear and concise written and verbal skills.
• Assist in the assessment and evaluation of the effectiveness of existing and newly created materials and programs.
• Develop storyboarding for eLearning and video content.
• Communicate and partner with vendors, contractors, and multi-media developers.
• Possesses strong organizational skills to assist in the administration of tasks related to collateral, learning management, and content management systems.
• Strong project planning skills and possesses the ability to manage multiple projects simultaneously.
• Ability to communicate with key stakeholders and meet project deadlines.
• Supports the internal communications team as needed.

• Demonstrated familiarity with commonly used concepts, practices, and procedures within the training industry such as the ADDIE and SAM models.
• Established expertise with Instructional Design Concepts and Adult Learning Principals.
• Proficient in graphic and video design tools such as Canva, Vyond, Camtasia, InDesign, Photoshop, Illustrator, Premier Pro, Adobe Audition, and Acrobat.
• Proficient in Microsoft Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.
• Proficient with Articulate 360 Storyline and Rise eLearning course authoring applications.
• Established expertise in creating content delivered through Team Member engagement and gamification applications such as Kahoot.
• Creating programs and enabling SCORM/AICC content deployment in a Learning Management System.
• High attention to detail.
• Ability to understand and communicate concepts quickly and accurately.
• Clear, concise written and verbal communication skills.
• Strong editing and proofreading skills.
• Exceptional communication skills both written and verbal to a wide variety of people and positions within the organization.
• Excellent time management, organizational, and critical thinking skills.
• Ability to work independently and within a team.
• Ability to prioritize and be flexible in a fast-moving environment.
• Adaptable and flexible, as priorities shift.

Preferred Skills

• 3 + years’ experience in organizational design, instructional design, or related fields.
• 1-3 years of project management experience.
• Proficient in eLearning development tools such as Captivate and Articulate.
• Basic camera and video camera knowledge and experience.
• Experience in collaborative/social learning tools.
• 3 + years’ experience in the hospitality industry, restaurant.