ESSENTIAL JOB FUNCTIONS & KEY RESPONSIBILITIES

Management Training

• Expert in Management training process and scheduling and builds positive relationships with MITs/New Managers promoting open, honest, two-way communication
• Assesses MIT performance through observation and interaction to provide feedback, as observed and as received from MITs, to promote continuous learning and improve performance  
• Ensures each MIT and Training Restaurant follows the MIT program as designed & validates MIT completion of the program
• Follows up on MITs’ work schedules to maintain a 50-hour work week for each MIT
• Partners with the MUL on the certification process for all existing and new Training Restaurants and Training Restaurant Management Teams
• Manages the MIT transition from training to home restaurants utilizing the Transition Checklist
• Enrolls newly graduated Managers in the Manager Development Program, explaining expectations and program details

Hourly Training, Head Coach, & Lead Head Coach Development

• Maintains a leadership presence in assigned restaurants to validate the proper execution of all training programs and roll-outs and ensures training environments are both positive and safe
• Trains Lead Head Coaches and Head Coaches to conduct the MAH hourly Team Member orientation and training programs as designed

• Develops Lead Head Coaches and Head Coaches to assist with consistency and follow-up of training programs in restaurants

• Partners with MUL on identifying & certifying new restaurant Head Coaches and regional Lead Head Coaches

Leadership Development

• Perform regular feedback and needs assessment for Supervisor, MIT and Restaurant Manager development programs

• Assists with development initiatives, mentoring and career pathway for Restaurant Coaches, NRO Coaches, Supervisors, and Restaurant Managers.
• Leads execution of leadership development trainings, webinars and workshops
• Ensure proper execution of training for Supervisors, MITs, and Manager AOR training
• Facilitate AGM Career Development Sessions as needed
• Track internal development processes for Supervisors and MITs

Company Rollouts & Initiatives

• Provides training support, when needed, for rollouts & initiatives throughout the organization.

• Partners with MULs to ensure the proper implementation and continued execution of new initiatives is achieved within restaurants.

Management Tasks & Administrative

• Creates consistency with the Supervisor program by completing qualification calls with all potential Supervisor candidates.
• Oversees administrative tasks associated with the MIT program; i.e. including, but not limited to creating training schedules, conducting follow up calls, scheduling follow-up visits, setup of MIT transition week and Manager Development Program, etc.
• Assists with administrative tasks associated with Leadership & Management Camp (LMC) setup; including, but not limited to booking and communicating travel (hotel, air and car reservations) for attendees, ordering class meals and materials and classroom set-up, etc.
• Supports LMC as a classroom facilitator and moderates the transitions between presenters.
• Conducts weekly calls with Multi-Unit Leaders for alignment on training needs and focuses within each region.
• Oversees the communication with Lead Head Coaches to schedule and facilitate Regional Coach Meetings and conduct Regional Head Coach Reviews.
• Completes the pre-work associated with all Head Coach Reviews and individually follows up on any low scoring Head Coach Reviews in his/her assigned division.
• Conducts a monthly financial review to ensure all expenses are within budget.
• Is personally knowledgeable and can successfully train others on how to utilize MAH’s third-party software platforms;e. Learning Management System (LMS), Point-of-Sale (POS) and restaurant back office systems, etc.

• Excellent communication skills (verbally interacts with all levels of Management, Team Members and Guests).
• Excellent computer skills; proficient in Word, Excel, PowerPoint and Outlook.
• Effectively facilitates classroom sessions for groups ranging from 5-50 people.
• Excellent time management, organizational and critical thinking skills.
• Ability to multi-task; works well independently and as part of a team.
• Knowledge of workplace safety procedures and all local, state and federal labor, food safety and alcohol service standards.
• Basic Performance-Consulting skills.
• Understanding in Adult Learning principles.
• Excellent leadership & development skills.
• Ability to motivate and influence others.
• Maintains composure under pressure.
• Must be able to travel 30% of the time.
• Ability to drive long distances and be away from home a minimum of 1-4 days at a time.
• Ability to teach, coach and mentor at all levels of the organization.
• Minimum three years management and/or training experience preferred.
• Must have a valid driver’s license and proof of insurance.